The Client Interview

Water Tower Nursing and Home Care (WTN) is very proud of the commitment made by our home care team whom are dedicated to caring for and working with individuals who want to maintain an undiminished quality of life.

WTN home services are intended to enable the client to remain safely, comfortably and independently in his or her own residence of choice. Home services provided by WTN may include, but are not limited to the assistance with activities of daily living and personal care. Home services will be provided as requested by and agreed to by the Client/Responsible Party and WTN.

During the initial interview, a WTN Supervisor will perform an in-depth assessment for each Client. From the assessment a WTN supervisor will create a Case Summary. The Case Summary includes but is not limited to; Date Created, Client Information, Emergency Contact Information, Service Plan, and Schedule. The Case Summary is given to each WTN caregiver at the start of a new case and shall be reviewed and revised as necessary.

The Service Plan will be developed in consultation with the Client and his or her appropriate family member or representative. The Service Plan will outline the services to be provided and will include, but not be limited to, information relating to circumstances that may impact involvement by the client, such as activity, diet, functional limitations, medications being taken, and treatments being received. The Service Plan will be reviewed as often as the Client’s needs dictate or not less than once annually by WTN’s supervisors. The Service Plan may be modified as desired by the Client/Responsible Party or as needed by WTN. Changes will be confirmed with the Client/Responsible Party, Caregiver(s) and a WTN Supervisor.

Following the assessment and service plan, WTN will schedule the Caregiver(s) to work the mutually agreed upon initial schedule. This initial schedule may be modified as desired by the Client/Responsible Party, or as needed by WTN. Changes will be confirmed with the Client/Responsible Party, Caregiver(s) and a WTN Supervisor.

Rates: WTN will quote a rate for services based on the initial service plan. A complete listing of charges for home services may be found in the document titled “Rates for Services”. WTN will give reasonable notice if a billing change needs to be made.
WTN will need a client agreement filled out and signed prior to starting service. See the document titled “WTN Home Service Agreement.”

Contact Us

We welcome the opportunity to show you the difference that our team of professionals at Water Tower Nursing and Home Care can make in the lives of those that are most important to us.

Call us today at:

312.280.4980

We’re conveniently located at:

Water Tower Place

The Professional Suites

845 North Michigan Ave.
Chicago, IL